Global IT Support Network

Support network with I.T. professionals and engineers worldwide

taking IT support to new levels

TAKING IT SUPPORT TO NEW LEVELS

As we have moved to more a global cloud computing service provider, having a Global IT Support Network, that can assist with all your I.T. requirements, no matter the area of business or the location, became a critical part of vCloud’s future growth.

With I.T. support and management of your computer network and infrastructure being our objective and prime focus, maintaining your information system is not only important to us but also at the forefront of our business.

As much as we are everything cloud computing, we acknowledge that being a leader in support services is equally as important. We provide support services to any business no matter the size or geographical location around the world.

save time money and no hand balling

The management of your IT systems and cloud services can be an expensive part of running your business. By limiting IT service providers to deal with, you can remove most to all hand-balling and save money, by consolidating these services under one IT service provider that can do it all.

worldwide cloud solution provider

Expanding our cloud solutions portfolio, by ensuring cloud computing works and runs anywhere on the globe, and in any datacentre. We continue to test new cloud platforms with the one intention that our solutions are bound to work in the cloud, with no geographical boundaries.

24 7 customer service and support

Now with clients worldwide, we have a 24/7 Global IT Support Network that can assist with your IT issues. Call in on any of our direct in-dials located closest to your region.  Alternatively, you can email us, raise a support ticket or get on live chat from any of our websites.

OUR SUPPORT SERVICES

With services below are used by a majority of our client who allow us to build them a customised cloud computing platform for their business.

These solutions are tailor built and give these clients a platform built specifically to their requirements. It gives them total freedom to work from anywhere and we show them how to utilise today’s technology to leverage the best way to access these platforms.

how vcloud does IT support

HOW VCLOUD
DOES I.T. SUPPORT

At vCloud Support, we take supporting you very seriously. Our goal is to get your issue resolved as quickly as possible and without the need to revisit your problem over and over again.

In fact, if we can fix your problem in under 5-minutes, it’s free, no charge .. we don’t even log a support ticket as some I.T. companies do.

our different support platforms

OUR DIFFERENT
SUPPORT PLATFORMS

Being an I.T. support services company means we need to keep up with the best way to get you to register your I.T. problems, to make it easy for both you and us to track.

As a software development company we developed this software to work on every platform with live real-time notifications.

remote access support

REMOTE ACCESS
SUPPORT

When it comes to access and remote access software, we don’t believe in using a solution that is cheaper to run. We use the industry-leading software Teamviewer Corporate.

With Teamviewer, we can ensure we are connected to your device within seconds. That’s how we can fix some I.T. problems in under 5 minutes for free.

adhoc IT support

ADHOC
I.T. SUPPORT

As much as most I.T. support provider now only supports managed services, we can still provide adhoc support changed by the hour with pre-paying for blocks of time upfront.

Click here, to make an appointment. Then one of our support engineers will then contact you for us to connect to your device and fix your IT issue.

ALL IT SUPPORT INCLUDES

24 7 worldwide support team

24/7 Worldwide Support Team

With a global IT support network, access to support is even better than before. With support team spanning the globe in local timezone.

fixed in under 5 minutes

Fixed in Under 5-Minutes

If we can log in and fix your IT issues in less than 5-minutes … It’s free. That’s right, not logged, no ticket logged, absolutely free no strings attached.

technical experts

Technical Experts

Our technical experts have years of experience covering 30+ years in I.T. We will work with your staff to maintain your businesses computer network.

speaking IT in your language

Speaking IT In Your Language

We try to keep our discussions very simple. We don’t talk in IT terminology. We understand not everyone gets IT systems, how we manage them, and the cloud.

follow up on everything we do

Follow Up On What We Do

Before we close a support ticket,  we always follow up and make sure there are no outstanding issues and that your IT issue was resolved and successfully completed.

great pricing no matter the size

Great Pricing No Matter Size

Even small businesses need enterprise solutions. This is what we do best at vCloud Australia, build cost effective solutions .. no matter the size.

CALL NOW!