Services
We don’t do managed services like other I.T. companies, other I.T. companies use a per-device model. We only support a per-user model over the traditional per-device model. This allows for 4-5 devices per user to be managed at one fixed cost.
No matter where your staff are working from, at the office, at home, or with a client, on their laptop, a tablet, phone, or printer issue, they can call to have their I.T. issue looked at and resolved.
Security
Security is the number one area we focus on regarding your firm. As a business, you receive hundreds of emails, access files on various platforms, and request data daily, so ensuring you have the right cybersecurity model is of the highest importance.
We only use and recommend security solutions that will not compromise your email, files, data and most importantly, your customer’s information.
Management
The need for server(s), and network storage is no doubt required in your accounting firm. Managing infrastructure whether on-premises, the cloud, or a hybrid network.
Managing these kinds of devices, and how they connect can sometimes be challenging, as how they integrate with cloud infrastructure. This is where years of experience with vCloud Support can ensure everything is always connected.
Downtime
Backup and retrieving data instantly is the primary focus for the industry you are in. Having to wait for data to be restored, accessing other servers (s) or plugging in USB hard drives is unacceptable.
The cloud has given us the ability to retrieve data on demand. With cold and hot backups stored locally and in the cloud, we can put in a solution that is cost-effective and has access to data on demand.
Reliable IT support for accounting firms is not just a convenience; it's a necessity. From managing financial data to ensuring compliance with regulations, the digital infrastructure of an accounting firm is crucial to its operations. I.T. support is tailored for accounting firms understand the unique challenges and requirements of the industry.
By offering comprehensive I.T. support tailored specifically for accounting firms, businesses can focus on their core functions with confidence, knowing that their technological backbone is in capable hands.
By addressing these additional aspects, I.T. support can further enhance the efficiency, security, and resilience of accounting firms' digital operations, enabling them to thrive in an increasingly technology-driven business landscape.
Accessing tax websites and portals, as well as utilizing accounting software like MYOB, QuickBooks, Handisoft, and Xero, are integral parts of the day-to-day operations for accounting firms. However, with the increasing reliance on digital platforms comes the critical need for robust data protection and backups.
Document Management Systems (DMS) like MYOB, QuickBooks, Thomson Reuters, LedgerDocs, Xero in an accounting firm is a comprehensive system for organizing, storing, accessing, and managing various types of documents and files critical to the firm's operations. This includes financial records, client files, tax documents, invoices, contracts, correspondence, and other business-related documentation.
A well-implemented DMS, either on-premises, in the cloud or build for a hybrid network, streamlines workflow processes, enhances collaboration, ensures compliance, and improves overall efficiency within the your accounting firm.
By implementing a robust DMS tailored to the specific needs of the accounting industry, firms can enhance productivity, mitigate risks, and deliver exceptional value to clients while maintaining a competitive edge in the marketplace.
Data security is of paramount importance in an accounting firm due to the sensitive nature of the data it handles and the potential consequences of a security breach. accounting firms deal with highly confidential financial information belonging to both individuals and organizations. This includes tax returns, payroll records, bank statements, and other financial documents.
To ensure data security within accounting firms, various measures and technologies can be employed. Regular software updates and patch management are essential for addressing known vulnerabilities in software and systems. By keeping all software up-to-date with the latest security patches, accounting firms can minimize the risk of access by threat actors.
Multi-factor authentication (MFA) and two-factor authentication (2FA) are crucial security measures for accounting firms due to the sensitive nature of the data. MFA and 2FA are essential security measures for accounting firms to protect sensitive data, mitigate the risk of unauthorized access, comply with regulatory requirements, and enhance user experience.
Backups, business continuity, and disaster recovery are indispensable elements for the operational integrity and security of accounting firms. Backups serve as a critical safeguard against data loss or corruption.
Business Continuity planning is essential for accounting firms. It helps navigate unforeseen disruptions and maintain essential services, ensuring continuous access to critical systems and data, even during crises such as cyber incidents or natural disasters. Business continuity enable firms to sustain online operations, mitigate financial losses, and preserve client trust, even in the face of adversity.
In the event of accidental deletion, hardware failure, cyber attack, or natural disaster, having up-to-date backups ensures that essential financial data, client records, and operational information can be restored swiftly and effectively. This is particularly vital for accounting firms dealing with sensitive financial data, where any loss or corruption could have severe consequences, including financial penalties, legal liabilities, and reputational damage.
As we specialise with the real estate industry, it made sense for us to focus on software, digital signing platforms and print/scanning vendors that would work and support the real esate
industry. Below are a list of vendors we currently work with, or have installed, configured and managed their software before.
Here are some testimonials from IT providers and MSPs who we have been working with.
As a Bookkeeper with many clients, it is imperative that my computers are operating efficiently all of the time, I work both from my office and on-site with multiple clients.
On occasions, I need to have the ability to access client files, emails and systems that are specific to them and held solely on their computers. This was becoming a major problem and causing me to waste a lot of time visiting client sites, some up to an hour away on a regular basis for only short periods.
When I discussed this with Trevor from vCloud Support, he immediately offered me a solution.
Trevor then helped me upgrade my laptop to have more memory and set it up two virtual machines so I can access multiple desktops at the same time. This is very helpful and allowed me to access multiple email, accounting, and OneDrive/Google Drive platforms from anywhere, saving me so much time. He also implemented safeguards so I don’t log into the wrong system by accident.
He is always available and willing to help when I need advice on hardware, where to source it, or even just to ask a simple question that I am not sure of.
Thank you Trevor and the team at vCloud Support, you make my working life so much easier.
I consider myself very fortunate to be able to partner with Trevor and his team at vCloud to address all of my IT needs as well as keeping me proactively aware of technology changes to best protect my practice and my clients.
Trevor is extremely passionate about providing best practice results for all of his clients and has considerable experience in tailoring products and services to manage the needs of a diverse range of professionals including accountants and lawyers.
It is great to have the reassurance of having an IT support firm which has not only deep expertise but who also consistently demonstrates a great service ethic which can be relied upon especially where urgent assistance is required.
I would unhesitatingly recommend the services of vCloud to fellow accountants and lawyers who wish to develop an ongoing relationship with an IT adviser that they can rely on and who is invariably pleasant and low maintenance to deal with.
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I have known Trevor for over 10 years and in that time, every time I have reached out to him to help me with an issue, I have had at my agency him and his team has always helped.
vCloud helped me set up my email, import emails, and scan emails, and it has never failed me.
Thank you, Trevor and your team, at vCloud Support.
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Trevor and his team at vCloud Support have been great, they helped migrate my email from GoDaddy Office 365 to Microsoft 365, it was a painless exercise, all they needed was access.
vCloud still maintain my email and now provide me Cyber Security to help ensure I have the protection while im work online.
Thank you vCloud Support.
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