24/7 IT Support
We don’t do managed services like other I.T. companies, other I.T. companies use a per-device model. We only support a per-user model over the traditional per-device model. This allows for 4-5 devices per user to be managed at one fixed cost.
No matter where your staff are working from, at the office, at home, or with a client, on their laptop, a tablet, phone, or printer issue, they can call to have their I.T. issue looked at and resolved.
Data Security
Security is the number one area we focus on regarding your firm. As a business, you receive hundreds of emails, access files on various platforms, and request data daily, so ensuring you have the right cybersecurity model is of the highest importance.
We only use and recommend security solutions that will not compromise your email, files, data and most importantly, your customer’s information.
Connectivity
Connectivity is more than speed; it’s about reliability. Our business relationships with all major upstream providers allow us to give you the best online experience, as not all internet services are the same, nor are they priced the same.
We want to make sure, no matter where you are working from, that your network, connected, WiFi, or mobile, when sending and receiving emails, files, and billing, is not held up by any bottlenecks.
Infrastructure
Are you looking at hiring or needing staff to work remotely but can’t because you’re bound by a traditional network or because of the size of the files you work on? What if I told you we can fix all that?
Contact us to set you up with a seven-day trial to use a tailored virtual machine. Just upload a file and start testing the next platform you want to use to give your architects on-the-road … performance at their fingertips.
Managed services and IT support for architects involve a tailored approach to meet the specific needs of architect firms. Architects rely heavily on technology for their design processes, collaboration, and project management.
The most next most important thing below the security and online precence for your Architect Firm, its the infrastructure you use, the performance on your network, and the ability to get files opened, edited and set to clients as fast as possible.
This is where vCloud Support can help, with over 20 years in building datacentre's, we have the knowledge for building really fast robust computer networks. So it doesnt matter if you need, 10Gbit networks, fiber channel, remote access, or even building a virtual network that can handle the performance of running AutoCAD in the cloud ... we can do it.
We manage all your computer network and connectivity issues remotely. Being on a vCloud Support Managed Service, allows us to install monitoring and agent tools for quick and rapid access, to ensure we get to fixing yout IT support issue immediately.
Business continuity, backups, and disaster recovery are indispensable elements for the operational integrity and security of your architect firm. Backups serve as a critical safeguard against data loss or corruption.
Business Continuity planning is essential for architect firms. It helps navigate unforeseen disruptions and maintain essential services, ensuring continuous access to critical systems and data, even during crises such as cyber incidents or natural disasters. Business continuity enable firms to sustain online operations, mitigate financial losses, and preserve client trust, even in the face of adversity.
In the event of accidental deletion, hardware failure, cyber attack, or natural disaster, having up-to-date backups ensures that all essential data, client records, and operational information can be restored swiftly and effectively. This is particularly vital having access to drawings, diagrams and other important files, relevant to a job that your staff or contractors could be on.
Using a purpose built virtual machines, in one of our private data centre's, tailored for architects who utilise CAD software, offer a transformative approach to digital design. Imagine where your CAD software operating seamlessly within a virtual environment ... in the cloud. Having a virtual machine designed to cater to the intricate needs of architectural tasks. Tasks like, while harnessing the power and performance of a dedicated graphics cards.
Your probably thinking, thats impossible, well today, datacentre are geared for this kind of performance. We can build you a dedicated virtual machine, or even, a dedicated network, where all work can be done in the cloud.
We create you a virtual workspace finely tuned to meet the demanding requirements of architectural requirements, while seamlessly integrating with your workflow without the constraints of traditional hardware limitations. If you would like to try this type of environment contact us, and we can help you build a virtual machine for testing.
We are your all-in-one solution for seamless digital support tailored specifically for architects. Say goodbye to cumbersome lists and complex structures. We're here to simplify your IT experience, providing everything you need under one roof. From CAD software customization to hardware procurement, from network security to cloud-based collaboration tools, we have you covered. Just tell us your requirements, and we'll handle the rest, ensuring your architectural projects thrive in the digital realm.
At vCloud Support we specialise and focus on all areas of IT for your business, like:
As we specialise with the real estate industry, it made sense for us to focus on software, digital signing platforms and print/scanning vendors that would work and support the real esate
industry. Below are a list of vendors we currently work with, or have installed, configured and managed their software before.
Here are some testimonials from IT providers and MSPs who we have been working with.
We’ve being using vCloud Group for the past year as our help desk and the support we and our clients have being receiving is second to none, we wish we had done this sooner to be honest.
The best part is that we can be more hands off and focus on sales whilst Trevor and his team handle our support. Highly recommend if you're looking for an IT Helpdesk!
It is with equal parts amusement and admiration that I pen this reference for my dear friend and IT wizard, Trevor Mifsud from vCloud Group. From the moment Trevor cast his spell on the digital realm, his ability to navigate the labyrinthine world of IT has been awe-inspiring.
With a few taps on the keyboard and a flick of his magic mouse, he conjured up solutions that turned even the most stubborn computer gremlins into obedient minions for our customers.
We’ve being using vCloud Group for the past year as our help desk and the support we and our clients have being receiving is second to none, we wish we had done this sooner to be honest.
The best part is that we can be more hands off and focus on sales whilst Trevor and his team handle our support. Highly recommend if you're looking for an IT Helpdesk!
It is with equal parts amusement and admiration that I pen this reference for my dear friend and IT wizard, Trevor Mifsud from vCloud Group. From the moment Trevor cast his spell on the digital realm, his ability to navigate the labyrinthine world of IT has been awe-inspiring.
With a few taps on the keyboard and a flick of his magic mouse, he conjured up solutions that turned even the most stubborn computer gremlins into obedient minions for our customers.
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