IT Support for Financial Services | vCloud Support

IT Support for Financial Services

Protect your online activity with our IT Support & Cyber Security

Our support team understands all aspects of your business, from troubleshooting to keeping you protected and connected while you are away from your office. We are your trusted partner for comprehensive IT support for financial services.

Our Service Areas We Focus On

Providing IT Support for Financial Services, and giving your business and it's staff the
proactive edge while they are online and always protected.

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Managed Services

We don’t do managed services like other I.T. companies, other I.T. companies use a per-device model. We only support a per-user model over the traditional per-device model. This allows for 4-5 devices per user to be managed at one fixed cost.

No matter where your staff are working from, at the office, at home, or with a client, on their laptop, a tablet, phone, or printer issue, they can call to have their I.T. issue looked at and resolved.

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Minimise Your Downtime

Keeping your data backed up is the most important step in your IT management plan. We backup any data, no matter if its Microsoft, Google, files stored on a local disk, we have a backup strategy ready for you.

Our solutions are about minimising your downtime, ensure if a file is deleted by accident or from a malicious attack, we have the right solution to ensure the continuity of your business.

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All Network Platforms

We work with all network platforms, on-premises, the cloud or both (Hybrid). We find that 97% of business running in financial services are running in more of a hybrid network approach.

So building these kinds of networks, your agency will be more cost-effective, and give your staff the tools they need to be more productive … in the office, on the road, at a cafe, or a customer’s office/place.

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Cyber Security

Security is the number one area we focus on regarding your firm. As a business, you receive hundreds of emails, access files on various platforms, and request data daily, so ensuring you have the right cybersecurity model is of the highest importance.

We only use and recommend security solutions that will not compromise your email, files, data and most importantly, your customer’s information.

Protected While Being Connected

Ensuring that finance brokers, stockbrokers, financial planners, and investment advisors are protected online, either when being accessed from your office or while working from various locations, involves several interrelated cybersecurity best practices.

First, using secure connections is paramount. A proper firewall in your computer network is crucial in securing your internet connection and blocking unwanted data. This helps prevent hackers from intercepting, especially when access sensitive financial information over public or unsecured networks.

Regular updates and patching of software and systems are not just vital, they are a lifeline in protecting against vulnerabilities. Cybercriminals often exploit outdated software, so ensuring that all applications, including operating systems and financial software, are current is not just a task, it's a responsibility. Your actions in keeping these systems updated are a key part of our collective cybersecurity efforts.

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Elevated CyberSecurity

By integrating these cybersecurity measures, finance professionals and brokers can maintain secure operations while connected from anywhere, significantly reducing the risk of cyber threats.

First and foremost, the security of your devices and how they are accessed is crucial in protecting your data and customers financial information. Malware software, firewalls, and mobile device encryption help protect these devices from being compromised. Moreover, the capability to remotely wipe data, with the aid of Microsoft 365 MDM, from lost or stolen devices ensures that sensitive information does not fall into the wrong hands.

Using MFA/2FA, especially for logging into your computer, laptop or virtual machine, gives you elevated security, or that last 10-20% that will lock a cybercriminal out of your computer system and/or computer network. For this, you will receive a prompt on your mobile devices, to unlock your computer and it's not you; you simply deny access.

Proactive over ReActive IT Support

vCloud Support is all about our proactive approach to IT support, which involves regular system monitoring, updates, and maintenance to ensure that everything runs smoothly. Identifying potential vulnerabilities and resolving them early minimises the risk of unexpected downtimes or possible breaches. This keeps systems more secure and enhances productivity.

In contrast, reactive IT support tends to be more chaotic and stressful, dealing with problems as they occur. This often results in longer downtimes, as issues are typically only addressed once they have already caused disruption. Additionally, the cost of resolving these problems can be higher, both in terms of immediate repair costs and the potential loss of business during the downtime.

Proactive IT support, underpinned by solid teamwork, leads to a more stable, secure, and efficient IT environment. It reduces downtime, minimises disruptions, and ensures that potential problems are addressed before they impact operations, making it a far superior approach compared to reactive support.

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Vendors We Work Directly With

As we specialise working within the financial services, it made sense for us to focus on cloud-based software, digital signing platforms accounting platforms, and print/scanning vendors.

Below are a list of vendors we currently work with, or have installed, configured and managed their software before.

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TESTIMONIALS

Here are some testimonials from IT providers and MSPs who we have been working with.

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Test
IT - Melbourne Based MSP

We’ve being using vCloud Group for the past year as our help desk and the support we and our clients have being receiving is second to none, we wish we had done this sooner to be honest.

The best part is that we can be more hands off and focus on sales whilst Trevor and his team handle our support. Highly recommend if you're looking for an IT Helpdesk!

⭐⭐⭐⭐⭐
ben-miller
Test
Cre8ive IT - Sydney Based MSP

It is with equal parts amusement and admiration that I pen this reference for my dear friend and IT wizard, Trevor Mifsud from vCloud Group. From the moment Trevor cast his spell on the digital realm, his ability to navigate the labyrinthine world of IT has been awe-inspiring.

With a few taps on the keyboard and a flick of his magic mouse, he conjured up solutions that turned even the most stubborn computer gremlins into obedient minions for our customers.

⭐⭐⭐⭐⭐
Slide2
avatar-male
Test
IT - Melbourne Based MSP

We’ve being using vCloud Group for the past year as our help desk and the support we and our clients have being receiving is second to none, we wish we had done this sooner to be honest.

The best part is that we can be more hands off and focus on sales whilst Trevor and his team handle our support. Highly recommend if you're looking for an IT Helpdesk!

⭐⭐⭐⭐⭐
ben-miller
Test
Cre8ive IT - Sydney Based MSP

It is with equal parts amusement and admiration that I pen this reference for my dear friend and IT wizard, Trevor Mifsud from vCloud Group. From the moment Trevor cast his spell on the digital realm, his ability to navigate the labyrinthine world of IT has been awe-inspiring.

With a few taps on the keyboard and a flick of his magic mouse, he conjured up solutions that turned even the most stubborn computer gremlins into obedient minions for our customers.

⭐⭐⭐⭐⭐

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IT Support for Financial Services

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Level 17,
31 Queen Street Melbourne,
Victoria 3000

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