IT Support for Medical Practice | vCloud Support

IT Support for Medical Practice

Protect all your clients sensitive data, while keeping you connected.

Let our support team assist with protecting your systems and making sure all your information systems are secure. We are your trusted partner for comprehensive I.T. support.

Our Service Areas We Focus On

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24/7 Proactive

I.T. Support

Proactive IT support for a medical practice is about staying one step ahead with your I.T. infrastructure, actively safeguarding against potential threats and disruptions to ensure the continuous delivery of quality patient care.

Proactive support means we will continually optimise your I.T. systems for performance and online security. This involves fine-tuning configurations, optimizing software settings, and upgrading hardware to ensure the practice operates smoothly and efficiently.

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Cyber

Security

Security is the number one area we focus on regarding your medical practice. As a business, you receive hundreds of emails, access files on various platforms, and request data daily from different sources, so ensuring a suitable cybersecurity model is highly important.

To secure your medical practice from malicious or targeted attacks, we only use and recommend security solutions that will not compromise your email, files, data, and, most importantly, your customers’ information.

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Data

Management

Managing data for a medical practice involves careful orchestration of information, so choosing the correct document management system is very important for storing a vast library of patient records and medical histories.

Collecting, storing, organizing, and protecting data, as well as its integrity, confidentiality, and availability, needs to be the highest priority. If a patient, another medical practice, or an insurance company request information, it is at your staff’s fingertips.

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Business

Continuity

Business continuity for a medical practice involves ensuring services and operations can continue uninterrupted, even in unforeseen disruptions or emergencies. We help your practice run smoothly and minimise the impact of potential crises.

Business continuity is about resilience and being prepared. We identify risks, implement mitigation strategies, and practise response procedures. Your practice can ensure you continue to provide quality patient care and keep downtime to a minimum.

Understanding Your Systems & Software

vCloud Support, understand the insand outs of I.T. systems software for a medical practice. We approaches the challenge with a blend of expertise, in various other areas of business and industries, and our team of dedicated professionals, each with a deep understanding of both healthcare operations and cutting-edge I.T. solutions, working collaboratively to support the unique needs of your medical practice.

At its core, our team recognise that every medical practice is unique, with its own set of challenges, workflows, and requirements. This involves engaging with practice managers, healthcare providers, and I.T. staff to gain insights into their existing infrastructure, pain points, and goals.

With a solid understanding of the practice's operations and I.T. environments, we leverages our expertise to assess the current systems and software in use. This involves evaluating the functionality, interoperability, and security of existing solutions, as well as identifying any gaps or areas for improvement.

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Seamless Integration For Remote Staff

When assisting a medical practice with setting up remote staff, we takes a comprehensive approach focused on ensuring seamless connectivity, productivity, and security for remote workers. Connectivity is key to enabling remote work, so we always ensures that remote staff have reliable access to the practice's network and data resources. This may involve setting up virtual private network (VPN) connections, remote desktop solutions, or cloud-based file storage systems to facilitate secure access to sensitive patient data and documents.

Security is always our top priority when setting up remote staff for a medical practice. To mitigate the risk of data breaches and cyber threats, we implements robust security measures such as encryption, multi-factor authentication, and endpoint protection to safeguard remote devices and data. By leveraging our expertise, we helps medical practices optimize remote work environments, enabling staff to work efficiently and securely from anywhere.

We Work Closely With 3rd Party Vendors

vCloud Support assists a your medical practice in working with third-party vendors, it acts as a bridge, facilitating seamless collaboration while ensuring that the practice's needs are met efficiently and effectively. This can be a hardware vendor who need to come out and replace/repair a computer or printer under warranty, to a medical software company, having an issue with integration between some other software your trying to connect with, as an example, Microsoft Word or Outlook. We are your I.T. partner that will facilitate, assist, and get your technical support issue resolved.

Communication is key to successful vendor relationships, we acts as a liaison between your medical practice and third-party vendors, sometimes acting as a I.T. translator to facilitating clear and effective communication channels. This may involve coordinating meetings (online or at your practice), facilitating discussions, and ensuring that expectations are communicated clearly on both sides.

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Vendors We Work Directly With

As we specialise with the real estate industry, it made sense for us to focus on software, digital signing platforms and print/scanning vendors that would work and support the real esate

industry. Below are a list of vendors we currently work with, or have installed, configured and managed their software before.

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TESTIMONIALS

Here are some testimonials from IT providers and MSPs who we have been working with.

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Test
IT - Melbourne Based MSP

We’ve being using vCloud Group for the past year as our help desk and the support we and our clients have being receiving is second to none, we wish we had done this sooner to be honest.

The best part is that we can be more hands off and focus on sales whilst Trevor and his team handle our support. Highly recommend if you're looking for an IT Helpdesk!

⭐⭐⭐⭐⭐
ben-miller
Test
Cre8ive IT - Sydney Based MSP

It is with equal parts amusement and admiration that I pen this reference for my dear friend and IT wizard, Trevor Mifsud from vCloud Group. From the moment Trevor cast his spell on the digital realm, his ability to navigate the labyrinthine world of IT has been awe-inspiring.

With a few taps on the keyboard and a flick of his magic mouse, he conjured up solutions that turned even the most stubborn computer gremlins into obedient minions for our customers.

⭐⭐⭐⭐⭐
Slide2
avatar-male
Test
IT - Melbourne Based MSP

We’ve being using vCloud Group for the past year as our help desk and the support we and our clients have being receiving is second to none, we wish we had done this sooner to be honest.

The best part is that we can be more hands off and focus on sales whilst Trevor and his team handle our support. Highly recommend if you're looking for an IT Helpdesk!

⭐⭐⭐⭐⭐
ben-miller
Test
Cre8ive IT - Sydney Based MSP

It is with equal parts amusement and admiration that I pen this reference for my dear friend and IT wizard, Trevor Mifsud from vCloud Group. From the moment Trevor cast his spell on the digital realm, his ability to navigate the labyrinthine world of IT has been awe-inspiring.

With a few taps on the keyboard and a flick of his magic mouse, he conjured up solutions that turned even the most stubborn computer gremlins into obedient minions for our customers.

⭐⭐⭐⭐⭐

Our I.T. Business Partners

Over the years we aquire business partnership to help streamline your I.T. systems and to ensure we are always delivering cutting edge,

IT business solutions.

Below is a list of out current I.T. business solution providers.

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I.T. Support for your Medical Practice

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Level 17,
31 Queen Street Melbourne,
Victoria 3000

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