I.T. Support
Proactive IT support for a medical practice is about staying one step ahead with your I.T. infrastructure, actively safeguarding against potential threats and disruptions to ensure the continuous delivery of quality patient care.
Proactive support means we will continually optimise your I.T. systems for performance and online security. This involves fine-tuning configurations, optimizing software settings, and upgrading hardware to ensure the practice operates smoothly and efficiently.
Security
Security is the number one area we focus on regarding your medical practice. As a business, you receive hundreds of emails, access files on various platforms, and request data daily from different sources, so ensuring a suitable cybersecurity model is highly important.
To secure your medical practice from malicious or targeted attacks, we only use and recommend security solutions that will not compromise your email, files, data, and, most importantly, your customers’ information.
Management
Managing data for a medical practice involves careful orchestration of information, so choosing the correct document management system is very important for storing a vast library of patient records and medical histories.
Collecting, storing, organizing, and protecting data, as well as its integrity, confidentiality, and availability, needs to be the highest priority. If a patient, another medical practice, or an insurance company request information, it is at your staff’s fingertips.
Continuity
Business continuity for a medical practice involves ensuring services and operations can continue uninterrupted, even in unforeseen disruptions or emergencies. We help your practice run smoothly and minimise the impact of potential crises.
Business continuity is about resilience and being prepared. We identify risks, implement mitigation strategies, and practise response procedures. Your practice can ensure you continue to provide quality patient care and keep downtime to a minimum.
vCloud Support, understand the insand outs of I.T. systems software for a medical practice. We approaches the challenge with a blend of expertise, in various other areas of business and industries, and our team of dedicated professionals, each with a deep understanding of both healthcare operations and cutting-edge I.T. solutions, working collaboratively to support the unique needs of your medical practice.
At its core, our team recognise that every medical practice is unique, with its own set of challenges, workflows, and requirements. This involves engaging with practice managers, healthcare providers, and I.T. staff to gain insights into their existing infrastructure, pain points, and goals.
With a solid understanding of the practice's operations and I.T. environments, we leverages our expertise to assess the current systems and software in use. This involves evaluating the functionality, interoperability, and security of existing solutions, as well as identifying any gaps or areas for improvement.
When assisting a medical practice with setting up remote staff, we takes a comprehensive approach focused on ensuring seamless connectivity, productivity, and security for remote workers. Connectivity is key to enabling remote work, so we always ensures that remote staff have reliable access to the practice's network and data resources. This may involve setting up virtual private network (VPN) connections, remote desktop solutions, or cloud-based file storage systems to facilitate secure access to sensitive patient data and documents.
Security is always our top priority when setting up remote staff for a medical practice. To mitigate the risk of data breaches and cyber threats, we implements robust security measures such as encryption, multi-factor authentication, and endpoint protection to safeguard remote devices and data. By leveraging our expertise, we helps medical practices optimize remote work environments, enabling staff to work efficiently and securely from anywhere.
vCloud Support assists a your medical practice in working with third-party vendors, it acts as a bridge, facilitating seamless collaboration while ensuring that the practice's needs are met efficiently and effectively. This can be a hardware vendor who need to come out and replace/repair a computer or printer under warranty, to a medical software company, having an issue with integration between some other software your trying to connect with, as an example, Microsoft Word or Outlook. We are your I.T. partner that will facilitate, assist, and get your technical support issue resolved.
Communication is key to successful vendor relationships, we acts as a liaison between your medical practice and third-party vendors, sometimes acting as a I.T. translator to facilitating clear and effective communication channels. This may involve coordinating meetings (online or at your practice), facilitating discussions, and ensuring that expectations are communicated clearly on both sides.
As we specialise with providing IT support for medical practices, it made sense for us to focus on software, digital signing platforms and print/scanning vendors that would work and support.
Below are a list of vendors we currently work with, or have installed, configured and managed their software before.
Here are some testimonials from IT providers and MSPs who we have been working with.
I was having nothing but bad luck with Google, they suspended my business account removing my Google Business listing from google searches for no reason at all.
After constant messaging and getting nowhere with google automated bots, I reached out to Trevor, who instructed me to ask Google some very specific questions, and my online business account was restored and up and running again within days.
Trevor and his team helped me extract my Zoho contacts and save them as a Microsoft Excel file.
I had no idea what to do. Trevor logged in remotely to my computer, and within minutes, he had the data saved. He even got me to double-check that the data was all extracted correctly.
They saved me hundreds of dollars, and now I have all my data in a file for when I need it next.
Thank you, Trevor and your team, at vCloud Support.
I was having nothing but bad luck with Google, they suspended my business account removing my Google Business listing from google searches for no reason at all.
After constant messaging and getting nowhere with google automated bots, I reached out to Trevor, who instructed me to ask Google some very specific questions, and my online business account was restored and up and running again within days.
Trevor and his team helped me extract my Zoho contacts and save them as a Microsoft Excel file.
I had no idea what to do. Trevor logged in remotely to my computer, and within minutes, he had the data saved. He even got me to double-check that the data was all extracted correctly.
They saved me hundreds of dollars, and now I have all my data in a file for when I need it next.
Thank you, Trevor and your team, at vCloud Support.
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