Document Management

Your law firm is centred around having a functional document management system. You need a system that’s not only stable, but also suitable for the areas of law you operate in. Choosing the wrong system can be detrimental to your business long-term.

Now, it’s not only pricing that is the factor here; the experience your staff have with these systems, the direction the software is taking over it’s life-cycle and not to forget current trends, cloud computing has changed the way we work today.

In today’s business world, where the cloud dominates platforms, chosing the right platform for your law firm is between a Saas (Sotware-as-a-Service) or a proper cloud managed software solution. This is dependant on areas of law you provide and the size of your firm.

We will put you in direct contact with not only software companies, but also the person in charge of giving you all the information required to make an informed decision, in regards to changing or implementing their software in your law firm.

Maintaining Your Computer Network

Your computer network is the first point of stability in your company. Without a strong computer network, your staff are unproductive and you end up throw money away in either downtime or excessive IT costs long-term.

With today’s computer networks, it is very important to keep a maintained network (updates, anti-virus, malware protection and firewalls) for your staff to be productive. We work on anything from servers, workstations, printers, scanners, multi-function units, to IP phones & IP cameras; if it connects to your computer network, we can manage it.

We provide monthly and yearly system audits on your computer network, to ensure systems are current, maintained and properly updated.

No matter if you need us to maintain a on-premise, a cloud network, or need a stratagy to move to a more hybrid network approach. Come talk to us as we have built, configured and set up every possible computer network, on every platform, in any location around the planet.

Software Licensing Management

In an era where everything is subscription based, it helps to have a solution provider that can meet all your licensing requirements.

Licensing for a law firm is no different to other companies, other than making sure the update cycle meets the software providers requirements. Monthly, semi-annual and annual updates are available, to ensure software and systems are not broken through the update cycle of all your software providers.

Licensing can be managed entirely through our portals, making it easier for us to raise support issues on your behalf and work directly with their support teams.

We have partnered with all distributors of major software vendors, to give you licensing for the following applications packages:

Receive a monthly bill with all subscription services, making it easy to manage all your licensing, with the one solutions provider. We can also provide yearly billing at your request.

Cloud-based Business Continuity

This is where cloud computing began for vCloud Group; we recognise that data backups and storage of backups is the most critical part of your IT strategy, even though most business owners do not take backing up seriously.

We find this is the most important area of your business, and focus very much on ensuring every bit of protection is taken to guarantee your business can continue running in case of a disaster.

Don’t be fooled by cloud software companies selling software that is Software-as-a-Service (SaaS). As much as their databases, all your documents, matter cards, contacts, linked emails, etc, are stored on their servers in their cloud data centre, that information is all backed up by default as part of their service and subscription with you.

But its your other information that is commonly overlooked. Like your shared file storage, email system, system configuration and security. These services are still required to be backed up and the cloud is the best place for it.

Scanning And Printing Management

As a law firm, your scanning and printing multi-function units are the pinnacle to generating a great portion of your work. It is critical to choose the right multi-function unit for your requirements.

We work very closely with the hardware and software vendors of these multi-function units, to give you ease of use and make sure all time, usage and printing is tracked, and can automatically linked back to the matter file on your document management software.

Streamlining, scanning and printing requirements for your firm could save you hundreds, if not thousands a month in excess usage costs. We work out the best way to use your multi-function units, so the vendor can tailor print drivers to do exactly that.

Functions such as:

As much as the most important part of a law firm is its computer system, over the years the phone system has become equally important. Having a robust phone system is now the most important piece of technology a law firm must have.

Years ago, both areas of technology were run by different areas of business; we handled the computer systems, and electricians and telephone providers handled the phone system, as it was always running over the copper networks.

Since NBN implementation, advancements to internet services, cloud computing, and over the years, software-based phone systems becoming more popular, we have seen the phone system move more into the IT industry.

With so many different solutions in the market, we partnered with the leading provider pf VoIP based PBX solutons, 3CX. 3CX is a software vendor for building phone systems for hte last 15 years. We have been using 3CX and manage over 50 phone systems current.

On-Site and Remote Training

We are very good at what we do, so sharing the knowledge is part of what vCloud Group does very well. We are not the kind of company to keep this type of knowledge to ourselves to keep billing you. We are more than happy to spend time with you and your staff, to make you proficient in using your IT systems to become more productive within your business.

More so with your IT or Practice Manager, we give them access to management consoles, so they can do the majority of the work themselves at a time they choose to do it. This means you do not have to wait for IT to provision services, which would lead to you getting billed extra on top of your monthly subscription services. We then become an additional resource to your practice manager either managing everything IT, or just the complex areas, to save you money.

We have a dedicated help desk with access to a knowledge base that can assist you in areas like understanding keyboard shortcuts, working and upgrading your website, managing your phone system, step-by-step guides setting up an electronic faxing solutions, and much more.

We can hold training remotely, doing a teleconference and using remote access software. This is great for when your staff are stuck on something and call into our help desk; we can assist instantly and do one-on-one training. We can come on-site, book us in blocks of 4 or 8 hours, and we can do single and group training session to get your staff more confident in using their IT systems.

Or, we can do a group training at our office and host a training session. We do this for more in depth training where multiple trainers are required, or direct access to our cloud network is required. A minimum of 16-20 people is required for this style of training session.