Law Firm Management | vCloud Support

Vcloud Law Firm Management

Partnering With All Major Legal Vendors

Understanding Your Law Firm

Not Just It's Technology

With Over 15 Years Experience Working Within The Legal Industry Australia Wide

Vcloud Law Firm Management

Direct Business Partnerships With:

Document Management Migrations

Direct Business Partnerships With:

Working with law firms over the last 10 years, we have found your requirement are focused around your document management system; with a new era of IT and Cloud Computing, its important to partner with an IT company who has a direct relationship with the above software providers.

Choosing a provider that can provide solutions for both platforms (on-premises and in the cloud) and still manage your firm the same way is the challenge. This is where vCloud Group excels: we only choose systems that can work with both supported platforms.

Direct Business Relationship

From when our team started maintaining law firms 10 years ago, we acknowledged that the only way to successfully maintain a law firm, is to establish strong business partnerships with the vendors that provide the software and solutions to your law firm.

This doesn’t just mean the software providers – we also work very closely with hardware vendors that provide printing, scanning and other office solutions to streamline your business. If it connects to your computer network, on-premises or in the cloud, you can bet we have something to do with the way it integrates.

vCloud Group is built on creating strong business partnerships first and foremost. Our core values speak for themselves.

We don’t only work with our business partners to install or migrate your systems, we become your direct contact for everything IT, between you and our business partners. Whether there are support issues, system upgrades, routine maintenance or just friendly advice, we become your trusted advisor so you can get back to doing what you do best … running your law firm.

We Are The Neutral I.T. Partner

As a managed solutions provider, we find its important to act and do what’s in the best interest for the client and the client only. Even though we have a strong business relationship with any of the above providers, software, hardware, and internet providers, these relationship are more about streamlining installation, management and support for your legal practice system.

Remaining neutral is very important to us, because we believe we act in the clients best interest. If we believe that there is something not right, like a system process, the document management system, or even an upgrade that is being pushed to be installed. We go over all the guidelines and check what is being asked to do, and if we feel something is not right, we wont let down until we get the correct information before proceeding. We will not compromise the integrity of your system .. at any point.

All these providers have been tested both on-premises and in our cloud-enabled data centres. We do this to ensure the best optimum performance based on thier system requirments. Once tested, we build a project plan with you and the legal practice software provider, to ensure all work needing to be done is projected out, and dates for implementation are all locked in for GoLive date.

Document Management

Software Support

Your law firm is centred around having a functional document management system. You need a system that’s not only stable, but also suitable for the areas of law you operate in. Choosing the wrong system can be detrimental to your business long-term.

Now, it’s not only pricing that is the factor here; the experience your staff have with these systems, the direction the software is taking over it’s life-cycle and not to forget current trends, cloud computing has changed the way we work today.

In today’s business world, where the cloud dominates platforms, chosing the right platform for your law firm is between a Saas (Sotware-as-a-Service) or a proper cloud managed software solution. This is dependant on areas of law you provide and the size of your firm.

We will put you in direct contact with not only software companies, but also the person in charge of giving you all the information required to make an informed decision, in regards to changing or implementing their software in your law firm.

We Help Project Manage Your Software

With over 20 years in project management in software installations, upgrades and migrations, we have done this a number of times both on-premises and in the cloud. Getting your system implemented and installed correctly requires not just the right team to install and configure your software, but also the right tools. Our project management tool of choice is Monday.com, it keeps our team connected no matter where they are working from ... and it works on all devices, desktop, laptop or mobile.

We work directly with the software companies to set up and build a network that will meet all your requirements for your document management system. We find the best solution for your law firm and the software vendors, to ensure there are no surprises during the implementation, installation and GoLive process.

Let us project manage how your document management system is going to be rolled out or upgraded. We come out work with your firm and the software vendors to build a project plan and lock in dates so we can find the best install or upgrade path, with the lowest disruption, downtime and impact to your business.

Maintaining Your Computer Network

Your computer network is the first point of stability in your company. Without a strong computer network, your staff are unproductive and you end up throw money away in either downtime or excessive IT costs long-term.

With today’s computer networks, it is very important to keep a maintained network (updates, anti-virus, malware protection and firewalls) for your staff to be productive. We work on anything from servers, workstations, printers, scanners, multi-function units, to IP phones & IP cameras; if it connects to your computer network, we can manage it.

We provide monthly and yearly system audits on your computer network, to ensure systems are current, maintained and properly updated.

No matter if you need us to maintain a on-premise, a cloud network, or need a stratagy to move to a more hybrid network approach. Come talk to us as we have built, configured and set up every possible computer network, on every platform, in any location around the planet.

Managed Services

We do managed services differently. Where most if not all MSP’s charge and work on a per device basis, we work on a per user basis. This means we charge per user, for up to 4-5 devices.

This came in very handy during CoVID time (remember that time). As people where working in a hybrind approach, and for Law Firms we found this to be very successful. It ment people working in the office on their desktop computer, their laptop, an iPad, using their IP phone or a mobile phone with a smartphone app and their printer was all covered by managed services with vCloud Support.

We have all the necessary tools to monitor, analyse and remote into any managed all the device you use. Managed Services is a crucial part of your IT stratagy. Its not just connecting to a device and do some IT support like it used to be.

It also gives you the peace of mind of fixed costs no matter where your staff are working, at the office, at home, at a cafe, or at a remote location. To see more information about our managed services, visit:

Software Licensing Management

In an era where everything is subscription based, it helps to have a solution provider that can meet all your licensing requirements.

Licensing for a law firm is no different to other companies, other than making sure the update cycle meets the software providers requirements. Monthly, semi-annual and annual updates are available, to ensure software and systems are not broken through the update cycle of all your software providers.

Licensing can be managed entirely through our portals, making it easier for us to raise support issues on your behalf and work directly with their support teams.

We have partnered with all distributors of major software vendors, to give you licensing for the following applications packages:

  • Microsoft (365, Office 365, Exchange Online, OneDrive, SharePoint Online, Virtualisation with VDA),
  • Adobe (Creative Suite, or individual products),
  • Adobe/Nitro (Standard, Professional with eSigning),
  • 3CX PBX Phone System,
  • MYOB/Quickbooks,
  • Teamviewer/ScreenConnect/LogmeIn,
  • Anti-Virus and Anti-Malware (Windows Defender, Huntress, BitDefentder, SentinelOne, etc).

Receive a monthly bill with all subscription services, making it easy to manage all your licensing, with the one solutions provider. We can also provide yearly billing at your request.

Cloud-based Business Continuity

This is where cloud computing began for vCloud Group; we recognise that data backups and storage of backups is the most critical part of your IT strategy, even though most business owners do not take backing up seriously.

We find this is the most important area of your business, and focus very much on ensuring every bit of protection is taken to guarantee your business can continue running in case of a disaster.

Don’t be fooled by cloud software companies selling software that is Software-as-a-Service (SaaS). As much as their databases, all your documents, matter cards, contacts, linked emails, etc, are stored on their servers in their cloud data centre, that information is all backed up by default as part of their service and subscription with you.

But its your other information that is commonly overlooked. Like your shared file storage, email system, system configuration and security. These services are still required to be backed up and the cloud is the best place for it.

Avoiding A Interruption

This is one area, we trying to make sure we stay in front of. Any interruption to your business is crucial to your businesses integrity. We try to maintain to as close a 100% uptime on systems, no matter if they are on-premises or in the cloud.

We find the closest impact to an interruption, is how the services we ask to implement, are not always taken on, so as part of a business continuity planning, we lay everything out on the table, and you get to pick and choose the level of business continuity you want to have for your business.

We offer backup testing at an interval you specify. We can do it weekly, monthly or quarterly. It all comes down to how important your data is to you. It can be incorporated into your monthly subscription with us, or you can contact us and we can do it at the time of request.

We also have all the monitoring tools to keep track of your backups via email and SMS notification, so when connections drop out, we know within minutes of the disconnection, to ensure the possibility of downtime is brought to a minimum.

Scanning And Printing Management

As a law firm, your scanning and printing multi-function units are the pinnacle to generating a great portion of your work. It is critical to choose the right multi-function unit for your requirements.

We work very closely with the hardware and software vendors of these multi-function units, to give you ease of use and make sure all time, usage and printing is tracked, and can automatically linked back to the matter file on your document management software.

Streamlining, scanning and printing requirements for your firm could save you hundreds, if not thousands a month in excess usage costs. We work out the best way to use your multi-function units, so the vendor can tailor print drivers to do exactly that.

Functions such as:

  • Default black and white printing,
  • Secure Printing (all print jobs queued until you go to the printer and enter your secure personal code),
  • Dedicated colour printing drivers,
  • User mailboxes,
  • User enabled logging of costs against the matter,
  • Double sided printing and scanning, and much more.

Cloud-based Phone System

As much as the most important part of a law firm is its computer system, over the years the phone system has become equally important. Having a robust phone system is now the most important piece of technology a law firm must have.

Years ago, both areas of technology were run by different areas of business; we handled the computer systems, and electricians and telephone providers handled the phone system, as it was always running over the copper networks.

Since NBN implementation, advancements to internet services, cloud computing, and over the years, software-based phone systems becoming more popular, we have seen the phone system move more into the IT industry.

With so many different solutions in the market, we partnered with the leading provider pf VoIP based PBX solutons, 3CX. 3CX is a software vendor for building phone systems for hte last 15 years. We have been using 3CX and manage over 50 phone systems current.

Manage Your Own Phone System

Phone systems are now able to run on-premises, or in the cloud. They are managed exactly the same way. We implement the phone system to meet your requirements, then we hand the management console straight to you to manage.

The management interface is very straight forward, user list, phones, call groups, settings, etc. You can create/change extensions, add and provision IP phones to users, set rules to call and ring group, set out of office messages and call flows.

We configure this all for you upfront as part of the setup for the phone system, and then you can allocate a user (usually a practice manager) to also have access to manage some user settings like changes to names and mobile numbers, and holiday schedules.

Any advanced settings, provision, updates and firmware upgraded are usually managed by us as these are done outside business hours and allow for downtime when phones and the actually phone system requires a reboot to finish any updates.

On-Site and Remote Training

We are very good at what we do, so sharing the knowledge is part of what vCloud Group does very well. We are not the kind of company to keep this type of knowledge to ourselves to keep billing you. We are more than happy to spend time with you and your staff, to make you proficient in using your IT systems to become more productive within your business.

More so with your IT or Practice Manager, we give them access to management consoles, so they can do the majority of the work themselves at a time they choose to do it. This means you do not have to wait for IT to provision services, which would lead to you getting billed extra on top of your monthly subscription services. We then become an additional resource to your practice manager either managing everything IT, or just the complex areas, to save you money.

We have a dedicated help desk with access to a knowledge base that can assist you in areas like understanding keyboard shortcuts, working and upgrading your website, managing your phone system, step-by-step guides setting up an electronic faxing solutions, and much more.

We can hold training remotely, doing a teleconference and using remote access software. This is great for when your staff are stuck on something and call into our help desk; we can assist instantly and do one-on-one training. We can come on-site, book us in blocks of 4 or 8 hours, and we can do single and group training session to get your staff more confident in using their IT systems.

Or, we can do a group training at our office and host a training session. We do this for more in depth training where multiple trainers are required, or direct access to our cloud network is required. A minimum of 16-20 people is required for this style of training session.

TESTIMONIALS

Here are some testimonials from IT providers and MSPs who we have been working with.

Slide1
avatar-male
Test
IT - Melbourne Based MSP

We’ve being using vCloud Group for the past year as our help desk and the support we and our clients have being receiving is second to none, we wish we had done this sooner to be honest.

The best part is that we can be more hands off and focus on sales whilst Trevor and his team handle our support. Highly recommend if you're looking for an IT Helpdesk!

⭐⭐⭐⭐⭐
ben-miller
Test
Cre8ive IT - Sydney Based MSP

It is with equal parts amusement and admiration that I pen this reference for my dear friend and IT wizard, Trevor Mifsud from vCloud Group. From the moment Trevor cast his spell on the digital realm, his ability to navigate the labyrinthine world of IT has been awe-inspiring.

With a few taps on the keyboard and a flick of his magic mouse, he conjured up solutions that turned even the most stubborn computer gremlins into obedient minions for our customers.

⭐⭐⭐⭐⭐
Slide2
avatar-male
Test
IT - Melbourne Based MSP

We’ve being using vCloud Group for the past year as our help desk and the support we and our clients have being receiving is second to none, we wish we had done this sooner to be honest.

The best part is that we can be more hands off and focus on sales whilst Trevor and his team handle our support. Highly recommend if you're looking for an IT Helpdesk!

⭐⭐⭐⭐⭐
ben-miller
Test
Cre8ive IT - Sydney Based MSP

It is with equal parts amusement and admiration that I pen this reference for my dear friend and IT wizard, Trevor Mifsud from vCloud Group. From the moment Trevor cast his spell on the digital realm, his ability to navigate the labyrinthine world of IT has been awe-inspiring.

With a few taps on the keyboard and a flick of his magic mouse, he conjured up solutions that turned even the most stubborn computer gremlins into obedient minions for our customers.

⭐⭐⭐⭐⭐

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Law Firm Management

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1800 VCLOUD (825683)

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31 Queen StreetMelbourne,
Victoria 3000

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