Remote IT Support for Not-for-Profits & Community Charities
Remote IT Support helps your not-for-profit organisation resolve suitable software, cloud application access and everyday device issues without waiting for an office visit. Our team initiates secure Remote IT Support sessions so staff can return to critical work with minimal downtime.
Permission-based assistance
Each Remote IT Support session starts with your participation and permission. Keep sensitive records closed unless they are needed to diagnose the issue.
Line-of-business software help
Assistance with email delivery, security permissions, user profiles and the operating environment required to access Microsoft 365 Non-Profit Grant, Blackbaud CRM, Salesforce NPSP.
A clear pathway for physical faults
If the issue requires hardware access, we explain the limitation of remote help and discuss an appropriate on-site next step.
Managed IT Services for Not-for-Profits
Fixed-fee monthly IT partnership covering up to 5 devices per user with proactive monitoring, cybersecurity, backups, and strategic guidance.
Managed IT Services is distinct from resolving an individual remote issue and may be discussed where planned system, user and access oversight is needed.
Your application environment
Support for the devices, access and connectivity around your practice applications, with vendor escalation where appropriate.
- Microsoft 365 Non-Profit Grant
- Blackbaud CRM
- Salesforce NPSP
- Xero Non-Profit
- Donorfy
- Zoom for Nonprofits
Talk to our team
Request a quote · Request a discovery call · 1800 825 683
Discovery bookings are requests and remain subject to confirmation.